GolTogel Privacy Policy – Your Personal Data Protection

Goltogel collects various types of information depending on how you interact with our platform. Generally, there are two categories of information we collect:

Information you provide directly:

• Registration information: Full name, date of birth, identification number, email address, phone number, and residential address.
• Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• Verification documents (KYC): A copy of your national ID, passport or other identity document requested during the account verification process.
• Support information: The content of correspondence, complaints, and inquiries you submit to our customer support team.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and language settings.
• Usage data: Pages visited, games played, session duration, buttons clicked and navigation patterns within the platform.
• Transaction data: A complete record of all deposits, withdrawals, wagering and financial activity in your account.
• Cookie data: Information stored via cookies to maintain login sessions, user preferences, and platform performance analytics.

All information we collect is used solely for legitimate purposes directly related to the operation of the goltogel platform and the services we offer. The following are the primary purposes for which your data is used:

• Account management: Creating and maintaining your account, verifying your identity through the KYC process, and ensuring only you can access your account.
• Transaction processing: Securely processing deposits and withdrawals, verifying payments, and maintaining accurate financial records.
• Service delivery: Allowing you to access all games and features on the goltogel platform smoothly and without interruption.
• Platform security: Detecting and preventing fraud, money laundering, account abuse, and activities that violate our terms of service.
• Service communications: Sending important notifications about your account, promotions you are eligible for, and platform updates.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance when needed.
• Legal compliance: Fulfilling legal and regulatory obligations applicable to the operation of the goltogel platform.
• Platform improvements: Analyzing aggregated usage data to improve performance, interface, and overall user experience.

Your data security is a responsibility we take seriously. goltogel continuously invests in the latest security infrastructure to ensure your information is always protected at every stage of processing.

• 256-bit SSL Encryption: All data transmitted between your device and the goltogel servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by leading banking institutions worldwide.
• Stored data encryption: All sensitive information stored in our databases — including financial details and KYC documents — is encrypted using high-grade encryption algorithms.
• Strict access controls: Only staff with specific authorisation may access members' personal data, and every access is logged and audited on a regular basis.
• 24/7 monitoring: Our security monitoring system operates at all times to detect any unauthorised access attempts or suspicious activity.
• Regular security testing: The goltogel platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Secure server infrastructure: Your data is stored in high-grade data centres with strict physical controls, redundant cooling systems and protection against natural disasters.

GolTogel does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in the following limited situations, we may share information with certain parties:

• Payment providers: Required transaction details are shared with trusted payment processors such as FPX gateway, DuitNow, and digital wallet providers to process deposits and withdrawals.
• Technical service providers: Companies that support the platform's technical operations — such as cloud services, email delivery systems and analytics tools — may have limited access to certain data within the scope of their services only.
• Regulatory authority: goltogel will disclose required information to relevant authorities when mandated by law, court order or to support financial crime investigations.
• Audit and compliance: Independent auditors involved in the certification and compliance process may review certain data within the scope of their audit, subject to strict confidentiality agreements.

All third parties that receive data from goltogel are bound by strict data processing agreements and are required to use that information only for agreed purposes. They are not permitted to share your data with any other party.

GolTogel uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Session cookies: Temporary cookies that exist only during your browsing session and are automatically deleted when you close your browser. These cookies are required to maintain your login and keep the platform functioning properly.
• Preference cookies: Saving your settings and preferences such as language, display theme, and game preferences so you do not need to reconfigure them on every visit.
• Analytics cookies: Used to understand how members interact with the goltogel platform for improvement purposes. This data is collected in aggregate and is not linked to individual identities.
• Security cookies: Helps detect suspicious activity and protect your account from unauthorized access.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of the goltogel platform. Session cookies and security cookies are essential for basic platform operations and cannot be disabled.

As a goltogel member, you have important rights regarding your personal data. Goltogel is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the goltogel customer support team via live chat in your account. We will process your request within a reasonable timeframe and keep you informed of the outcome.

GolTogel does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for as long as your account remains active on the goltogel platform.
• Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in line with financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for 5 years after account closure, or longer if required by regulatory authorities.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data: Aggregated usage data is retained for no more than 2 years.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

The goltogel platform is strictly not intended for individuals under 18 years of age. We do not knowingly collect any personal information from minors. If we discover that a minor's personal data has been collected inadvertently, we will delete that information immediately and close the account in question.

If you believe that someone under the age of 18 has registered an account at goltogel, please contact our support team immediately so that appropriate action can be taken.

GolTogel reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, new legal requirements or improvements to the technologies we use.

When material changes are made, we will notify you via:

• A prominent notice on the goltogel platform homepage.
• A notification email to your registered email address.
• A pop-up notice during your next login.

The "Last Updated" date at the top of this document will always reflect the latest version of our privacy policy. Your continued use of the goltogel platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, our privacy team is ready to assist. You can reach us via:

• Live Chat: Available 24/7 directly within your goltogel account — the fastest way to get a response.
• Email: Send your privacy enquiries to [email protected] and we will respond within 2 business days.

All privacy enquiries are handled by our trained privacy officers, and we are committed to providing a transparent and satisfactory response to every enquiry received.